Reference

Terms That Govern Your dewi138e Account

These terms set out exactly what we expect from you and what you can expect from us — covering account access, wallet transactions through DANA, OVO, and GoPay, and the conditions that apply where local law permits.

Account eligibility appliesDANA, OVO, GoPay wallet rulesAccess subject to local lawUpdates notified via accountSupport available for queries
dewi138e Terms That Govern Your dewi138e Account
TERMS CONTACT PATHS

Where to Raise a Terms Query

If something in these terms is unclear, or you believe a rule has been applied to your account incorrectly, we want to hear from you directly. Our support team can walk through any clause, explain how a specific condition applies to your account, and escalate where a formal review is needed. You do not need to navigate this alone.

Team online

Live Chat Support

Open the live chat widget from your account dashboard. Our team can address terms questions, account holds, and wallet-related conditions directly in the session.

Email Support

Send a detailed message to our support address shown in your account settings. Useful for formal terms disputes or when you need a written record of the response.

Account Help Centre

Our help centre carries clause-by-clause notes on common terms questions — covering DANA, OVO, GoPay wallet rules and account eligibility conditions.

HOW WE HANDLE POLICY

Account Security and Data Under These Terms

These terms are not just a legal formality — they describe the actual practices we follow when managing your account data, processing wallet transactions, and responding to account-level requests. Here is how each area works in practice.

Data Retention

We retain account data for as long as your account is active and for a period afterward as required by applicable rules. You may request a summary of stored data through support.

Account Security

Account access is protected via OTP verification tied to your registered mobile number. We do not share login credentials and will never ask for your full password over chat.

Cookie and Session Handling

We use session cookies to keep your account state stable across your visit. No tracking cookies are sold to third parties. You can clear cookies via your mobile browser settings at any time.

Requesting Changes

To update your registered DANA, OVO, or GoPay wallet details, submit a verification request through your account profile. Identity confirmation is required before any wallet change is applied.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply. If your question is not covered here, live chat or email support can give you a direct answer tied to your account situation.

Yes. Every transaction processed through DANA, OVO, or GoPay falls under these terms. The wallet provider's own transfer conditions apply separately and are not overridden by ours.

No. We will notify you via your registered account before any material change takes effect. Continuing to use your account after that notification counts as acceptance of the updated terms.

Contact support directly — via live chat or email — and explain which clause you believe was applied incorrectly. We will review the account record and respond with our position in writing.

The core terms are the same across all regions. However, access to specific services depends on whether local law permits it in your location. You are responsible for confirming that your use is lawful.

Submit a data request through our email support channel. Include your registered account details so we can verify your identity before releasing any account information to you.

Account closure requests must be submitted to our support team in writing. Any pending wallet transactions via DANA, OVO, or GoPay will be settled before the account is formally closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.