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Legal Conditions That Apply to Your Account

Every account on dewi138e operates under a clear set of terms — covering how transactions are processed through DANA, OVO, and GoPay, how your account data is handled, and what conditions apply based on local law and eligible regions.

Account terms apply on registrationDANA, OVO, GoPay transaction rulesJurisdiction-based access conditionsData handling and retention policyPolicy contact available via support
dewi138e Legal Conditions That Apply to Your Account
POLICY CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about how these terms apply to your account, or if you want to request a change or deletion of your account data, our support team handles policy queries directly. Reach us through the channels below and include your registered account email for faster processing.

Live Chat Support Access live chat directly from your account dashboard. Our team handles policy and account-related queries; have your registered email address ready when you connect.
Email Policy Requests Send formal data access, correction, or account closure requests to our support email. We process these in order of receipt and confirm by reply when the action is complete.
In-App Account Help Open the help section inside your mobile account to submit a policy query directly. This path is available on both Android and iOS and routes straight to the policy team.
ACCOUNT AND DATA STANDARDS

How We Handle Your Data and Account Security

Account security and responsible data handling are built into how the platform runs, not added as afterthoughts. We apply SSL encryption across all sessions, verify withdrawal requests against your registered e-wallet details — DANA, OVO, or GoPay — and retain account data only for as long as operationally and legally required. You can request access to or correction of your records at any time through our support channels.

Data Retention Policy

We keep account and transaction records only as long as required for operational and compliance purposes. When retention is no longer necessary, data is deleted or anonymised in line with our internal schedule.

Cookie and Session Handling

We use session cookies to maintain your login state and functional cookies to remember preferences. No third-party advertising cookies are placed without your awareness; you can adjust cookie settings through your browser.

Withdrawal Verification Steps

Every withdrawal is matched against the e-wallet — DANA, OVO, or GoPay — linked to your account at registration. This step protects your funds and ensures payouts reach the correct wallet.

How to Request Account Changes

To update personal details, request a data copy, or ask for account closure, contact support via live chat or email. Include your account ID and the specific action you are requesting for a prompt response.

Common Questions About Policy and Account Rights

The questions below cover what most account holders ask when they want to understand their rights, how their data is used, and what steps apply if they need to make a change or close their account.

Access depends on local law and eligible regions. Confirm that participation is lawful in your location before opening or using an account. We cannot accept activity from restricted regions.

We collect the details you provide at registration — name, email, and the e-wallet you link (DANA, OVO, or GoPay) — along with transaction records tied to your account activity.

Data is retained for the period required under our operational and compliance obligations. Once that period ends, records are deleted or anonymised. Contact support for specifics on your account.

Submit a data access request through live chat or email. Include your registered account email and a clear description of what you need. We confirm receipt and process requests in order.

Yes. Send a correction or deletion request to our support team via email or live chat. We will action the request where it does not conflict with our legal retention obligations.

We notify account holders of material changes when possible. Continued use of your account after a change takes effect means you accept the updated terms as they apply to your region.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.